Jacob Grey Warranty
12-Month Total Platform Assurance
Every Jacob Grey handgun is engineered as a complete performance platform. For the first 12 months, your firearm is backed by coverage designed to protect the function, reliability, and craftsmanship of the complete platform.
Is Your Jacob Grey Handgun Registered?
Registering your firearm helps us verify ownership, streamline support, and provide a better service experience if your firearm ever needs factory evaluation.
Register Your FirearmOur Commitment
Precision Built. Professionally Supported.
Backed by Total Platform Assurance.
A Jacob Grey firearm is built as a complete performance platform — engineered with purpose, precision-machined, hand-fitted, assembled with care, meticulously inspected, and tested to deliver the reliability, accuracy, and control expected from a premium 2011-style firearm.
Our commitment does not end when the firearm leaves our facility. If your Jacob Grey firearm experiences a qualifying issue related to materials, workmanship, factory fitment, or mechanical function, our team will evaluate it and make it right.
Jacob Grey Warranty
12-Month Total Platform Assurance
Every Jacob Grey handgun is engineered as a complete performance platform. For the first 12 months, your firearm is backed by coverage designed to protect the function, reliability, and craftsmanship of the complete platform.
Is Your Jacob Grey Handgun Registered?
Registering your firearm helps us verify ownership, streamline support, and provide a better service experience if your firearm ever needs factory evaluation.
Register Your FirearmOur Commitment
Precision Built. Professionally Supported.
Backed by Total Platform Assurance.
A Jacob Grey firearm is built as a complete performance platform — engineered with purpose, precision-machined, hand-fitted, assembled with care, meticulously inspected, and tested to deliver the reliability, accuracy, and control expected from a premium 2011-style firearm.
Our commitment does not end when the firearm leaves our facility. If your Jacob Grey firearm experiences a qualifying issue related to materials, workmanship, factory fitment, or mechanical function, our team will evaluate it and make it right.
Warranty Coverage
What Is Covered
Jacob Grey’s 12-Month Total Platform Assurance covers qualifying factory-related issues that affect function, reliability, materials, workmanship, fitment, or factory-installed components.
Total Platform Assurance
Built to Perform. Backed by Jacob Grey.
Every Jacob Grey firearm is built, fitted, assembled, inspected, and tested as a complete performance platform. When a qualifying factory-related issue is verified, our team will evaluate the firearm and determine the appropriate repair or replacement path.
Function & Reliability
Coverage for qualifying mechanical or operational issues that affect normal firearm performance and are verified during Jacob Grey inspection and testing.
Materials & Workmanship
Protection against qualifying defects in factory materials, manufacturing, assembly, machining, or workmanship related to Jacob Grey’s original build process.
Factory Fitment & Assembly
Coverage for verified factory fitment or assembly issues involving the firearm’s original Jacob Grey configuration, provided the issue is not caused by unauthorized modification, improper use, or non-factory components.
Factory-Installed Components
Coverage for premature failure of qualifying factory-installed components when the issue is determined to be related to Jacob Grey manufacturing, installation, or assembly.
Coverage Is Based on Factory Evaluation
Every claim is reviewed by Jacob Grey. If a qualifying defect or malfunction is verified under the 12-Month Total Platform Assurance, Jacob Grey will determine the appropriate repair or replacement at our discretion. Firearms found to function within factory specifications may be treated as non-warranty service.
Warranty Coverage
What Is Covered
Jacob Grey’s 12-Month Total Platform Assurance covers qualifying factory-related issues that affect function, reliability, materials, workmanship, fitment, or factory-installed components.
Total Platform Assurance
Built to Perform. Backed by Jacob Grey.
Every Jacob Grey firearm is built, fitted, assembled, inspected, and tested as a complete performance platform. When a qualifying factory-related issue is verified, our team will evaluate the firearm and determine the appropriate repair or replacement path.
Function & Reliability
Coverage for qualifying mechanical or operational issues that affect normal firearm performance and are verified during Jacob Grey inspection and testing.
Materials & Workmanship
Protection against qualifying defects in factory materials, manufacturing, assembly, machining, or workmanship related to Jacob Grey’s original build process.
Factory Fitment & Assembly
Coverage for verified factory fitment or assembly issues involving the firearm’s original Jacob Grey configuration, provided the issue is not caused by unauthorized modification, improper use, or non-factory components.
Factory-Installed Components
Coverage for premature failure of qualifying factory-installed components when the issue is determined to be related to Jacob Grey manufacturing, installation, or assembly.
Coverage Is Based on Factory Evaluation
Every claim is reviewed by Jacob Grey. If a qualifying defect or malfunction is verified under the 12-Month Total Platform Assurance, Jacob Grey will determine the appropriate repair or replacement at our discretion. Firearms found to function within factory specifications may be treated as non-warranty service.
Review the Jacob Grey Full Warranty Policy
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Warranty Limitations
What Is Not Covered
Jacob Grey’s 12-Month Total Platform Assurance is designed to protect customers from qualifying factory-related issues in materials, workmanship, fitment, and function. It does not cover normal wear, ammunition-related damage, unauthorized modifications, improper maintenance, misuse, non-factory components, or service requests unrelated to a verified defect.
Coverage Boundaries
Not Every Issue Is a Warranty Issue
Jacob Grey stands behind the firearms we build. At the same time, warranty coverage is limited to qualifying factory-related issues. Conditions caused by use, maintenance, ammunition, modifications, accessories, or factors outside the original Jacob Grey factory configuration may be handled as non-warranty service.
Normal Wear & Cosmetic Condition
Normal wear from use, cosmetic finish wear, holster wear, handling marks, carbon buildup, spring wear, and routine maintenance items are not covered as warranty defects.
Ammunition-Related Damage
Damage caused by barrel obstruction, overpressure ammunition, remanufactured ammunition, reloaded ammunition, handloaded ammunition, or ammunition outside SAAMI, CIP, or NATO specifications is not covered.
Improper Maintenance, Misuse & Handling
Damage caused by improper cleaning, lubrication, storage, assembly, disassembly, neglect, misuse, abuse, impact, or improper handling is not covered.
Non-Factory Parts & Unauthorized Modifications
Issues caused by aftermarket parts, non-factory components, unauthorized gunsmithing, tuning, polishing, fitting, stippling, refinishing, coating, or modification are not covered when Jacob Grey determines those changes contributed to the issue.
Warranty Limitations
What Is Not Covered
Jacob Grey’s 12-Month Total Platform Assurance is designed to protect customers from qualifying factory-related issues in materials, workmanship, fitment, and function. It does not cover normal wear, ammunition-related damage, unauthorized modifications, improper maintenance, misuse, non-factory components, or service requests unrelated to a verified defect.
Coverage Boundaries
Not Every Issue Is a Warranty Issue
Jacob Grey stands behind the firearms we build. At the same time, warranty coverage is limited to qualifying factory-related issues. Conditions caused by use, maintenance, ammunition, modifications, accessories, or factors outside the original Jacob Grey factory configuration may be handled as non-warranty service.
Normal Wear & Cosmetic Condition
Normal wear from use, cosmetic finish wear, holster wear, handling marks, carbon buildup, spring wear, and routine maintenance items are not covered as warranty defects.
Ammunition-Related Damage
Damage caused by barrel obstruction, overpressure ammunition, remanufactured ammunition, reloaded ammunition, handloaded ammunition, or ammunition outside SAAMI, CIP, or NATO specifications is not covered.
Improper Maintenance, Misuse & Handling
Damage caused by improper cleaning, lubrication, storage, assembly, disassembly, neglect, misuse, abuse, impact, or improper handling is not covered.
Non-Factory Parts & Unauthorized Modifications
Issues caused by aftermarket parts, non-factory components, unauthorized gunsmithing, tuning, polishing, fitting, stippling, refinishing, coating, or modification are not covered when Jacob Grey determines those changes contributed to the issue.
Warranty Process
Shipping & Freight Responsibility
Shipping responsibility depends on the nature of the claim, the customer’s participation in the diagnostic process, and the results of Jacob Grey’s evaluation.
Warranty-Covered Repairs
For verified warranty-covered repairs, Jacob Grey may cover return shipping to the customer.
For approved first-year warranty claims by the original registered owner, Jacob Grey may provide prepaid insured shipping to and from our facility.
Diagnostic Shipping Option
Before a firearm is shipped to Jacob Grey, our team may request over-the-phone troubleshooting or basic diagnostic support.
If a customer elects not to participate in the diagnostic process before shipping the firearm, a $99 shipping charge may apply to cover insured shipping to Jacob Grey and return shipping back to the customer.
- If the claim is approved under the 12-Month Total Platform Assurance, Jacob Grey will refund the $99 shipping charge.
- If the firearm is found to function within factory specifications or the issue is not warranty-covered, the $99 shipping charge may remain the customer’s responsibility.
Non-Warranty Service
If inspection determines that the firearm is functioning within Jacob Grey factory specifications, or that the issue is not covered under warranty, the customer may be responsible for shipping and service-related costs.
- Inbound shipping
- Return shipping
- Evaluation or inspection time
- Labor, parts, refinishing, and test-fire ammunition
GreyGuard Maintenance Plan
Customers who want ongoing factory-level service may purchase the GreyGuard Maintenance Plan. GreyGuard covers shipping costs, full cleaning, replacement of qualifying wear components, and factory service. The plan includes two full services per year and extends the 12-Month Total Platform Assurance for each year of ownership while the plan remains active.
View GreyGuardWarranty Process
Shipping & Freight Responsibility
Shipping responsibility depends on the nature of the claim, the customer’s participation in the diagnostic process, and the results of Jacob Grey’s evaluation.
Warranty-Covered Repairs
For verified warranty-covered repairs, Jacob Grey may cover return shipping to the customer.
For approved first-year warranty claims by the original registered owner, Jacob Grey may provide prepaid insured shipping to and from our facility.
Diagnostic Shipping Option
Before a firearm is shipped to Jacob Grey, our team may request over-the-phone troubleshooting or basic diagnostic support.
If a customer elects not to participate in the diagnostic process before shipping the firearm, a $99 shipping charge may apply to cover insured shipping to Jacob Grey and return shipping back to the customer.
- If the claim is approved under the 12-Month Total Platform Assurance, Jacob Grey will refund the $99 shipping charge.
- If the firearm is found to function within factory specifications or the issue is not warranty-covered, the $99 shipping charge may remain the customer’s responsibility.
Non-Warranty Service
If inspection determines that the firearm is functioning within Jacob Grey factory specifications, or that the issue is not covered under warranty, the customer may be responsible for shipping and service-related costs.
- Inbound shipping
- Return shipping
- Evaluation or inspection time
- Labor, parts, refinishing, and test-fire ammunition
GreyGuard Maintenance Plan
Customers who want ongoing factory-level service may purchase the GreyGuard Maintenance Plan. GreyGuard covers shipping costs, full cleaning, replacement of qualifying wear components, and factory service. The plan includes two full services per year and extends the 12-Month Total Platform Assurance for each year of ownership while the plan remains active.
View GreyGuardService Evaluation
No Fault Found Evaluations
Occasionally, a firearm returned for service is found to function properly within Jacob Grey factory specifications after inspection and testing.
This policy protects the integrity of the warranty process while ensuring every firearm receives a professional technical review by the Jacob Grey team.
Service Evaluation
No Fault Found Evaluations
Occasionally, a firearm returned for service is found to function properly within Jacob Grey factory specifications after inspection and testing.
This policy protects the integrity of the warranty process while ensuring every firearm receives a professional technical review by the Jacob Grey team.
Register your Jacob Grey
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Start a Warranty Claim
Color blocks are a simple and effective way to present and highlight your content. Choose an image or a color for the background. You can even resize and duplicate the blocks to create your own layout. Add images or icons to customize the blocks.
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